Privacy Policy

The purpose of this Privacy Policy is to inform you of what personal information Galen Healthcare Solutions, Inc (“Galen,” “we,” or “us”) may collect and how Galen uses such information. By visiting or using the Services, you agree to accept the practices described in this Privacy Policy. If You do not agree to the terms of this Privacy Policy, please do not use the Services. Please note that some privacy rights and obligations may differ in certain locations based on local law, in which case Galen will comply with the local legal requirements.

Galen reserves the right, at any time, to modify this Privacy Policy. If we make revisions that change the way we collect, use, or share Personal Information, we will post those changes in this Privacy Policy. If we make material changes to our Privacy Policy, we may also notify You by other means prior to the changes taking effect, such as by posting a notice on our Site or sending You a notification. You should review this Privacy Policy periodically so that You keep up to date on our most current policies and practices. Galen will note the effective date of the latest version of our Privacy Policy at the end of this Privacy Policy.

This Privacy Policy outlines our practices for collecting, using, storing, and disclosing personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

Personal Information Collected By the Services:

Galen uses information collected from users of the Services to personalize and improve Your visit and experience at the Site and for other purposes set out below. Galen gathers information in the following ways:

Information You Give to Galen:

Through a user’s interactions with the Services, Galen collects “Personal Information,” which is information that identifies an individual or relates to an identified individual. Personal Information includes any information You have provided in connection with Your use of the Services. Personal Information is collected when You establish an account with Galen, or when You communicate with Galen about the Site.

“Sensitive Personal Information” refers to Personal Information regarding more sensitive areas, such as Your government ID and certain other medical or health information, financial information, gender, marriage status, race/ethnicity, or veteran or disability status.

Web Beacons:

Galen (or service providers on Galen’s behalf) may collect information from visits to the Site through the use of “Web Beacons.” Web Beacons are web page elements which may employ cookie technology that enable Galen to record data about visits to or transactions made on the Site. This information is sometimes known as “clickstream data.” Galen may use this data to analyze trends and statistics to improve Your online experience or our customer service. No Personal Information is collected through the use of Web Beacons on the Site.


Through the use of cookies, we may also collect and analyze the IP address used to connect Your computer to the Internet; computer and connection information such as Your browser type and version; operating system and platform; purchase history; confirmation when You open email that we send You; and the URLs which lead You to and around the website including the date and time. You can generally set Your browser to reject cookies or to notify You when You are sent a cookie. Software is also available from third parties which will allow You to visit the website without providing this information.

Information Received as a Business Associate:

Upon Your request or with Your consent, Your healthcare provider may share information about You, including Your Personal Information, with Galen. Galen shall only use such information as a “business associate” of a “covered entity” in accordance with any instructions or restrictions provided to Galen by Your healthcare provider. With regard to such information, Galen shall comply with the applicable provisions of Health Insurance Portability and Accountability Act and the regulations promulgated thereunder, and the Health Information Technology for Economic and Clinical Health Act and any regulations promulgated thereunder, to the extent such privacy laws are applicable to business associates.

Use of Information Collected By Galen:

Galen uses the Personal Information collected in an effort to improve Your experience with the Services, to provide services to You and to communicate with You about information that You request. Galen may also use Personal Information to help target specific offers to You and to help Galen develop and improve its Services. Additionally, Galen may use Your Personal Information to:

  • Respond to user service requests.
  • Administer user accounts.
  • Provide service to our clients, which may include healthcare providers.
  • Respond to your questions and concerns.
  • To communicate with users about our products, services, and related issues.
  • To administer fees and provide users with invoices or resolve billing issues.
  • Conduct research and analysis.

Sharing of Information with Third Parties:

Galen will not rent, sell or otherwise disclose Your Personal Information to unrelated third parties without Your consent, except as stated in this Privacy Policy:

  • Galen may disclose Personal Information to its parent, subsidiary, affiliates, and other related companies without Your consent.
  • Galen may disclose Personal Information to service providers for the purposes of operating our business, delivering, improving, and customizing our products or services, sending marketing and communications related to our business, payment processing, and for other legitimate purposes permitted by applicable law.
  • Galen may disclose Personal Information, including Sensitive Personal Information, to Galen’s clients, which may include healthcare providers.
  • To the extent permitted by law, Galen will disclose Personal Information to government authorities or third parties pursuant to a legal request, subpoena, or other legal process. Galen may also use or disclose Your Personal Information as permitted by law to perform charge verifications, apply or enforce the Service’s Terms of Use or Terms and Conditions, or protect Galen’s rights, interests, or property as well as those of Galen affiliates, customers, or Service users.
  • If Galen sells all or part of its business or makes a sale or transfer of assets or is otherwise involved in a merger or business transfer, You agree that Galen may transfer Your Personal Information to a third party as part of that transaction.

Security of Personal Information:

Galen has reasonable and appropriate safeguards in place to help protect the Personal Information Galen collects from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We store your information securely, using industry-standard encryption and access controls.

We retain your personal information only for as long as necessary to fulfill our contracted services and comply with legal and regulatory requirements. Once your information is no longer required, we securely dispose of it in accordance with applicable laws and regulations.

Data Integrity and Purpose Limitation:

Galen limits the use of Personal Information to ways that are compatible and relevant to the purposes for which the Personal Information was collected or subsequently authorized or for which consent was obtained. Galen will take reasonable steps to ensure that Personal Information is reliable for its intended use, accurate, complete, and current.

Retention of Personal Information:

Galen will retain Your Personal Information as needed to fulfill the purposes for which it was collected. Galen will retain and use Your Personal Information as necessary to comply with Galen’s business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.

Aggregated De-Identified Information:

Galen may provide aggregated information related to Your Personal Information to some of Galen’s business partners. This information is used in a collective manner and does not identify You individually in any way. In addition, as set forth in the Terms of Use and/or Terms and Conditions for the Services, Galen may, subject to the limitations set out in the Terms of Use or Terms and Conditions, use certain de-identified PHI.

Links to Third Party Websites:

The Site may contain certain links to third party websites. Galen is not responsible or liable for the privacy practices or content found on these websites. You should check the privacy notice and policies of each website You visit. Links to third party sites are provided solely for Your convenience and any use or submission of data to such sites shall be at Your sole risk.

Right to Access and Correct Personal Information:

Galen strives to make sure that our information is reliable, accurate, and up-to-date. While Personal Information is maintained by Galen, You may access the Personal Information that Galen has collected directly from You to the extent required by law to review, update, and correct inaccuracies. Upon request made to the contact listed below under the section titled “Contact Information,” Galen will provide You with reasonable access to the Personal Information Galen has collected from You. Because Personal information—for example, Your email address—is required to use the Site, we retain certain Personal Information as long as your account is active. You will have the opportunity to correct, transfer, update, modify, or delete this information by logging into Your account and updating Your Personal Information online or contacting Galen at the address listed below under the section titled “Contact Information.” You may also limit the use and disclosure of Your Personal Information by either unsubscribing from marketing communications or contacting Galen at the address listed below under the section titled “Contact Information.” Please note that some information may remain in Galen’s records even after You request deletion of Your Personal Information, to the extent permitted by the Privacy Shield Principles or required by applicable laws. Additionally, there may be limits to the amount of information Galen can practically provide. For example, we may limit access to Personal Information where the burden or expense of providing access would be disproportionate to the risks to an individual’s privacy or where doing so would violate others’ rights.

Regardless of the above, however, and except as required by applicable law, Galen does not provide You with access to patient records and will recommend that You directly contact Your healthcare provider to obtain a copy of Your patient records.

Contact Information:

If You have any questions or concerns related to this Privacy Policy, please contact the Galen’s Privacy Officer at:

Galen Healthcare Solutions, Inc
PO Box 36715
Grosse Pointe Farms, MI 48236
Attn: Privacy Officer

Pursuant to applicable law, Galen may be required to send You notice of known or suspected security breaches that impact Your Personal Information. In the event that Galen must provide a notice of a security breach to You, Galen will send security breach notices to the contact information contained in Your account information unless Galen is required by law to notify You using another method. Otherwise, if Galen needs, or is required, to contact You concerning any event that involves information about You we may do so by email, telephone, or mail.

To anonymously report a privacy or security issue, please contact us using the form below.

Version 1.1 Last Updated February 27, 2023

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