Operations
Operations can range from project team structure to ROI assessments. Galen has experience assessing these needs and will assist you in determining your current position relative to success criteria.
Program Management
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Change management
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Leadership
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Committee development
Project Management
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Implementation
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Resource Management
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Project plan design and execution
Application Marketing
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Organizational awareness
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Patient awareness
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Community awareness
Project Governance
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Staffing Models
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Policies and procedures
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Issue Management
Utilization Testing
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Workflow testing
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Regression testing
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Data integrity testing
Go-Live Support
The Galen go-live support team is focused on providing elbow-to-elbow support for physicians, other care providers, and non-clinical staff during your organization’s go-live. As part of go-live support, we ensure functional mentoring to assist with seamless transitioning of consulting duties to your organization’s staff.
Tier 2 Support
Tier 2 support focuses on assisting with issues that local administrators cannot resolve and providing advice for design and configuration. This requires dedicated resources on the client side to act as a liaison with the end-users. We assist the client liaison, and handle basic issues or questions.
Upgrades
Galen’s team will design the future version of your clinical application and implement new functionality or modules. We provide supplemental help for all build activities, including full outsourcing of the effort, providing training and materials, conducting the upgrade and interface communication with environments and go-live support.
