Upgrade Services

Galen’s team of professionals can assist with all aspects of an upgrade project, whether it is a hot fix, service pack upgrade or a full release.

Galen has been the Allscripts Platinum Plus partner for the majority of outsourced upgrades for over four years and has lead hundreds of successful upgrades.

Galen’s team can provide assistance in any of the following areas:

  • Project planning and oversight
  • Upgrade preparation
  • Documentation of current and future state workflows
  • Design of the future version of Enterprise along with implementing new functionality or modules
  • Galen can provide supplemental help for all build activities of the project, including the full outsourcing of the effort, providing training on the build activities required or any combination of build assistance needed
  • Development of the necessary training materials required
  • End-user training for upgrade activities
  • Galen’s team of technical experts can also conduct all aspects of the upgrade including upgrading the software and interfaces communicating with the environment
  • Galen can provide go-live support representatives to assist end-users during the early stages of the go-live event
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